Customer Services

Disclaimer

The contents of this site are for general information and not to provide advice. While we use reasonable measures to ensure that the contents of this Site are accurate and up to date we do not accept any liability for any information which may not be accurate. At most times, we rely upon third parties for much of the information provided. We also reserve the right to change data, references and product specifications at any time.

The pricing and availability information is subject to change without notice.

The information contained within this site is for general use only and should NOT take the place of a visit to a doctor, nor should it substitute the advice of your doctor.

The information within this site is NOT to be used to diagnose, treat or cure any disease. If you are worried about any symptoms you or a family member may have, you should always consult your doctor.

We cannot accept responsibility for those who misuse this information or for any diagnosis made as a result of reading the information. The reader assumes sole responsibility for all of the medical information contained on this site.

The home health tests available on this site are not a substitute for professional medical advice. Home testing is best used as an EARLY detection of a condition as only your GP or other health care professional should diagnose your healthcare problems and prescribe treatment

You should carefully read all information provided by the product manufacturers included with all goods supplied before using any product that you have purchased from us.

For the treatment or diagnosis of any medical condition, consultation with a doctor is strongly recommended.

On UK orders of £100 (net value) or more, goods are dispatched free of charge by first class post, normally within 24 hours of receipt of your order.

On UK orders under £100 (net value):

  • Despatched by first class post, postage charges will depend upon the product purchased as weights differ please refer to individual products for postage and packing costs which will be charged to your total order and you can expect delivery in up to 5 working days.
  • European/Eire orders: 10% will be added per order. Other parts of the world: 25% will be added per order.

We always aim to have all our products in Stock at all times. You will be notified by email when you place an order if there are any delays or products that are out of stock. If your item is not in stock, we will back order it for you.

Amatsuhealth products are not available on a sale or return basis. Refunds or replacements will only be given on damaged products, and this should be reported within 3 weeks of the purchase date.

It is Amatsuhealth’s policy not to sell the names or personal information relating to its customers to any third party.

When you visit amatsuhealth.com we undertake to respect your privacy and your personal information in accordance with applicable UK law.

These are the Customer Services of Amatsuhealth Limited (registered number 05263071 whose registered office is at 5 JUPITER HOUSE, CALLEVA PARK, READING, BERKS, RG7 8NN United Kingdom).
Please do contact us if you have any questions. Our contact details are: Customer Services Department:

  • 1. By email: info@amatsuhealth.com
  • 2. By telephone: 0800 0432712 (UK) +44 800 0432712 (Overseas)
  • 3. By post: at the address above

When you place an order on www.amatsuhealth.com ("the Website") you are subject to the conditions set out below. By submitting an order on the Website you ("the Customer") agree and accept to be bound by these conditions. These conditions shall govern the contract to the exclusion of any other terms or conditions, save as where expressly referred to below.
Please be aware that until your order is accepted the Company reserves the right to vary these conditions from time to time. Once the order has been accepted no variation to the conditions shall be binding unless agreed in writing between the Customer and an authorised representative of the Company. Any reference in the conditions to writing shall include facsimile and e-mail.

1.        'Contract' means contract for the sale and purchase of the Goods which is binding on both parties.

2.        'Customer's Credit Card' means the credit or debit card of the Customer to be used as the method of payment for the Goods, which the Customer has provided details to the Company when placing the order.

3.        'Conditions' means these standard Customer Services of sale set out in this document and includes any variations agreed in writing between the parties.

4.        'Company' means Amatsuhealth Limited.

5.        'Despatch Date' means the date the Company despatches the Goods.

6.        'Delivery Date' means the date the Goods are received by the Customer.

7.        'Goods' means the products selected by the Customer from the range available for selection and listed in the virtual shopping parcel as those which the Company is to supply to the Customer under the Contract.

8.        'Grand Total price' means the total of the Price of all Goods selected and deposited in your virtual shopping parcel, inclusive of delivery charges.

9.        'Order' means any order placed by the Customer for the supply of Goods by the Company.

10.     'Price' means the price of each of the Goods as set out next to the relevant Goods on the relevant page of this Website.

11.     'Registered Office' means the registered office of Amatsuhealth Limited whose address is 5 JUPITER HOUSE, CALLEVA PARK, READING, BERKS, RG7 8NN United Kingdom

12.     'Website' means the Company's website known as www.amatsuhealth.com

13.     'Working Days' means the hours between 09.00 hours and 17.00 hours (UK local time) Monday to Friday, excluding Saturdays, Sundays and public holidays.

Whilst the Company uses reasonable efforts to include accurate and up to date information on this site, it makes no warranties or representations as to the accuracy or reliability of such information or material linked to or from this site. The Company cannot monitor the content not produced by the Company and any views expressed by third parties on these pages are not representative of the views of the Company. The information provided on this site is for guidance only and it does not constitute medical advice. The Company accepts no liability or responsibility for the content of this site except in relation to death or personal injury caused by its negligence. Food supplements and herbal remedies should be taken in conjunction with, and not as a substitute for, a healthy lifestyle and balanced diet.
1. Sales


1.1 The Customer shall place an Order for Goods by submitting a completed Order Form on the Website. The Company shall acknowledge receipt of the Customer's Order in writing and will supply the Goods to the Customer in accordance with the Customer's Order Form.
1.2 The Company supplies the Goods to the Customer for the Customer’s professional use and the Customer ordinarily residing in the UK shall not either directly or indirectly export or resell the Goods or any product incorporating the Goods outside the UK.
1.3 The Company reserves the right to refuse to supply Orders.

2. Orders and Quotes


2.1 In accepting a quote or submitting an Order Form for the Goods the Customer acknowledges that:
2.1.1 all information relating to the Goods and any material produced by the Company is supplied in good faith; and
2.1.2 the limitations of monitor capabilities and of printers means that the colour and dimensions of the products on the Website may vary from the Goods supplied to the Customer under the Contract.
2.2 Any error in any quote, sales literature or other document or information issued by the Company or placed upon the Website may be corrected without any liability by the Company PROVIDED THAT if the Price of the Goods or a material difference in the specification of Goods is varied between the date of acknowledgement of the Order and the Delivery Date the Customer shall have the option to cancel their Order and receive a refund of the Grand Total price from the Company.
2.3 The Company reserves the right by giving notice to the Customer at any time before receipt by the Company of the Customer's Order Form to increase the Price of the Goods to reflect: any increase in the cost to the Company which is due to any factor beyond the control of the Company (such as, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties or material increase in the costs of the Goods to the Company).
2.4 The Company reserves the right by giving notice to the Customer at any time before the Delivery Date to increase the Price of the Goods to reflect any change in delivery dates, quantities of the Goods which is requested by the Customer, or any delay caused by any instructions of the Customer or failure of the Customer to give the Company adequate information or instructions.
2.5 The Company may make any changes in the specification of the Goods to conform with any applicable statutory or European Union requirements or, where the Goods are to be supplied to the Company's specification, which do not materially affect their quality or performance (or where any particular Goods are unavailable, to substitute for the Goods ordered other Goods which are substantially similar in nature and price).

3. Price and Delivery Charges


3.1 Subject to clauses 2.2, 2.3 and 2.4 the Price of the Goods and Conditions governing this Contract shall be the Price and Conditions quoted on the Website on the date of acknowledgement of the Order by the Company.
3.2 For Orders where the Price of the Goods exceeds £100.00, the Price includes delivery within the UK by second class post. For Orders where the Price of the Goods is less than £100.00 or where the Customer opts for an improved delivery service or where the Customer's address is outside the UK the Customer will pay the Company's delivery charges as quoted on the Website on the date of submission of the Order Form. 3.3 The Grand Total price for the Goods is inclusive of delivery charges and any applicable Value Added Tax, which the Customer shall be liable to pay to the Company.


4. Payment Terms

4.1 Payments shall be made by the Customer's Credit Card on the date on which the Order is accepted by the Company.
4.2 Where payment is made by credit card it must be a credit card accepted by the Company as listed on the Website on the date on which the Order is accepted by the Company.
4.3 Upon providing the Company with details of the Customer's Credit Card and submitting the Order, the Customer represents, warrants and undertakes:
4.3.1 that the information contained within the Order is true and accurate and that he or she is duly authorised to use the Customer's Credit Card and authorises the Company to deduct payment from the Customer's Credit Card account as payment in full for the Price of the Goods and all other payments which may become due to the Company under the Contract including but not limited to delivery charges pursuant to clause 3.2.
4.4 The Customer further represents, warrants and undertakes that it is a Customer ordinarily residing in the UK and is not purchasing the Goods on behalf of a third party for resale outside the UK.

5. Dispatch and Delivery

5.1 Every reasonable effort will be made by the Company to ensure the Goods ordered are dispatched to the address set out in the Order Form within 2-5 Working Days of the acknowledgement of the Order Form by the Company. Any dates quoted for delivery of the Goods are approximate only and the Company shall not be liable for any reasonable delay in delivery of the Goods however caused.
5.2 Delivery of the Goods shall be performed by a third party. The Company shall not be liable for late delivery unless the Company has acted negligently.
5.3 If the Customer does not take delivery of the Goods or fails to give the Company adequate delivery instructions then the Company or its agent may store the Goods until actual delivery and charge the Customer for any reasonable costs (including insurance) of storage and delivery. The Company shall not owe the Customer any duty of care under this clause and shall not be liable to the Customer for any loss, damage or deterioration of the Goods during storage.
5.4 Where delivery is otherwise than at the Customer's premises, the Customer shall be liable for any additional delivery and insurance charges.

6. Risk and Ownership

6.1 Risk of damage or loss of the Goods shall pass to the Customer on delivery or, if the Customer fails to take delivery of the Goods, the time when the Company or its agent has used its reasonable endeavors to deliver the Goods. 6.2 Title in the Goods shall not pass to the Customer until the Company has received in cash or cleared funds payment in full the Grand Total price of the Goods and all other Goods agreed to be sold by the Company to the Customer for which payment is then due.

7. Intellectual Property

7.1 All intellectual property and other proprietary rights (including, but not limited to, copyright, patents and trade marks) and all technical, business or similar information (including but not limited to, all designs, documents) and other materials relating to the Goods and the Company shall be, and shall remain, the property of the Company only. 7.2 Material on this Website is protected by copyright which is owned by the Company and the contents must not be used for any commercial purposes by the Customer or any third party.

8. Warranties, Liability and Indemnity

8.1 Nothing in this clause 8 shall exclude the Company's liability for death or personal injury caused by its negligence.
8.2 Subject to the conditions set out below the Company warrants that all Goods will correspond with the Order at the Dispatch Date and will be free from defects on delivery.
8.3 If the Company is in breach of the warranty contained at clause 8.2 above, the Customer shall advise the Company in writing immediately and in any case not later than 7 working days from the Delivery Date or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time from the date of discovery of the defect.
8.4 If delivery is not refused, and the Customer does not notify the Company accordingly, the Customer shall not be entitled to reject the Goods and at the Company's reasonable discretion the Company shall have no liability for such defect or failure, and the Customer shall be bound to pay the Grand Total price as if the Goods had been delivered in accordance with the Contract.
8.5 On receiving a notice under clause 8.3 above, the Company will: 8.5.1 replace all or any part of the defective Goods; or 8.5.2 refund the Price of those Goods which are defective.
8.6 Subject to Clause 8.1 the warranty contained in clause 8.2 shall be the extent of the Company's liability for defective Goods.
8.7 Subject to 8.1 above, all warranties, conditions, terms and liabilities express or implied by statute or common law are excluded to the fullest extent permitted by law and the Company shall not be liable to the Customer or any third party for any loss of any kind whatsoever which arises out of the breach of implied warranties or conditions or breach of any other duty of any kind imposed on the Company by operation of law.
8.8 The Company shall not be liable for any claims by the Customer or a third party for any of the following losses which may arise by reason of any breach of the Contract or reliance on information contained on this Website or any implied warranty, condition or other term, any representation (unless fraudulent) or any duty of any kind imposed on the Company: 8.8.1 any loss of anticipated profits or expected future business; 8.8.2 damage to reputation or goodwill; 8.8.3 any damages, costs or expenses payable by the Customer to any third party; 8.8.4 loss of any order or contract; or 8.8.5 any consequential loss of any kind. 8.9 Unless otherwise provided in these Conditions, and subject to clause 8.1, the liability of the Company for breach of any express or implied term of this Contract or due to the Company's negligence shall be limited to the reasonable cost of remedying any defect in the Goods or other matter constituting a breach and in no circumstances shall the Company's liability exceed the Grand Total price paid by the Customer (or due) to the Company under the Contract. 8.10 Without prejudice to any other provision of this clause 8, neither party shall be in breach of the Conditions of the Contract for any delay in performing, or failure to perform, its obligations under the Contract if that delay or failure was due to any cause or circumstances beyond its reasonable control. 8.11 If either party is affected by the circumstances referred to in clause 8.10 it shall forthwith notify the other party of the nature and extent thereof. 8.12 If the circumstances referred to in 8.10 prevail for a continuous period of 30 Working Days the parties shall negotiate in good faith and agree upon alternative arrangements as may be fair and reasonable. 8.13 The Customer shall indemnify the Company against any loss or damage suffered by the Company as a result of any claims brought against the Company by any third party for any loss, injury or damage in any way connected with this Contract provided that this clause will not require the Customer to indemnify the Company against any liability for the Company's own negligence.

9. Export Terms

9.1 In these Conditions 'Incoterms' means the International rules for the interpretation of trade terms of the International Chambers of Commerce in force on the date when the Contract is made. Unless the context otherwise requires, any expression which is defined in Incoterms shall have the same meaning in these Conditions, but if there is any conflict between Incoterms and these Conditions, these Conditions shall prevail.
9.2 Subject to Clause 1.2 and 4.5 above the Customer shall be responsible for complying with any legislation or regulation governing the importation of the Goods into the country of destination and for the payment of any applicable duties. 9.3 The Goods shall be delivered DDU and the Company shall be under no obligation to give notice to the Customer to insure the Goods during sea transit under Section 32(3) of the Sale of Goods Act 1979.

10. Termination

10.1 The Company may terminate this Contract or any other contract between the parties and may cancel or suspend future deliveries (under this Contract or any other contract) if the Customer: 10.1.1 fails to make payment of the Grand Total price on the date of the Order or defaults on the terms of the Customer’s Account (as applicable); or 10.1.2 is in breach of these Conditions or any other contract between the parties;
10.2 On termination, the Customer shall pay to the Company all costs, expenses (including legal and other fees incurred), arrears, charges, or other payments arising in respect of the Goods under the Contract at the date of termination.

11. Withdrawal and Use of Goods

11.1 The Company may withdraw the sale or distribution of any Goods produced by or generally supplied by the Company without prior notice, or liability, to the Customer.

11.2 Where the Company provides the Customer with product information (including but not limited to labeling) about any conditions, recommendations or warnings necessary to ensure that the Goods will be safe the Customer agrees to use the Goods accordingly unless on the advice of an appropriately qualified healthcare professional. Subject to clause 8.1 the Company shall not be liable for injury or loss suffered by a user or consumer of the Goods where the Customer fails to follow the Company's Conditions or recommendations.
11.3 For the avoidance of doubt the exclusion referred to in Clause 11.2 includes but is not limited to circumstances where the user or consumer exceeds the recommended daily intake in respect of the Goods.

12. Data Protection and Privacy Policy

12.1 The Company warrants that it shall endeavor to protect the Customer's privacy and data in accordance with the provisions of the Data Protection Act 1998 and any other applicable law or revisions thereto and shall not sell personal information or share it with third parties otherwise than as set out in the Company's Privacy Statement. Please advise us if you wish to stop receiving promotional material from us.
12.2 Customer’s Credit Card information and details supplied by the Customer shall be held securely by the Company and shall be processed for the purpose of payment and refunding payment for Goods in accordance with these Conditions and shall not be kept for any other purpose or longer than is necessary for that purpose.

13. Acceptance of Conditions

By ordering, the Customer acknowledges it has agreed to the incorporation and acceptance of these Conditions.


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